shipping & returns

Shipping

We ship domestically to Malaysia and internationally to South Korea, Japan, Taiwan, Thailand (Bangkok only), Singapore, Indonesia, Bangkok and Hong Kong.

MALAYSIA

Standard RM 6 shipping option (3-5 days).

SINGAPORE

Standard international RM 20 shipping option (3-7 days). Local import taxes and duties are included in shipping rates.

THAILAND (BANGKOK ONLY)

Standard international RM 20 shipping option (3-7 days). Local import taxes and duties are included in shipping rates, any additional fees related to taxes and duties will be paid by hiraware.

INDONESIA

Standard international RM 20 shipping option (3-7 days). Do note that local import taxes and duties may apply.

HONG KONG

Standard international RM 20 shipping option (3-7 days). Local import taxes and duties are included in shipping rates.

EAST ASIA (JAPAN, TAIWAN, SOUTH KOREA)

. Do note that local import taxes and duties may apply.

We use DHL, Ninjavan and Teleport for our shipping. Fulfilment will be done the day after the order is placed, excluding weekends and public holidays. Tracking emails will be sent after fulfilment.

Please note that a valid phone number is required during checkout for delivery.

Returns and refunds

Change-of-mind returns can be made within 14 days of fulfilment for a full refund. Items are to be returned to the address below in good condition (no signs of wear and tear) at personal cost.

Defective items covered may be returned within 28 days of fulfilment for a replacement or full refund, with costs borne by hiraware.

Refunds will be processed via the original payment method. In order to process a return or in the event of an issue with payment, please email us at support@hira.asia.

Items can be returned to:

hiraware studio

44B, Jalan 19/3, 46300 Petaling Jaya, Selangor, Malaysia

Exchanges

In the event of incorrect sizing, if you would like to initiate an exchange via post, please email us at support@hira.asia and we will coordinate with you accordingly.

Alternatively, we offer in-store exchanges at our retail locations:

KUALA LUMPUR

hiraware studio

44B, Jalan 19/3, 46300 Petaling Jaya, Selangor, Malaysia

Hours: Thursday to Monday, 12.00 - 18.00