Shipping & Returns

Shipping

We ship domestically to Malaysia and internationally to South Korea, Japan, Taiwan, Thailand, Singapore, and Indonesia.

For customers in Malaysia, we have a standard RM 6 shipping option (3-5 days).

For customers in Singapore, Thailand, South Korea, Japan, Taiwan and Indonesia, we have a standard RM 20 shipping option (3-5 days). Do note that local import taxes and duties may apply.

We use DHL and Ninjavan for our shipping. Fulfilment will be done the day after the order is placed, excluding weekends and public holidays. Tracking emails will be sent after fulfilment.

Please note that a valid phone number is required during checkout for delivery.

Returns and refunds

Change-of-mind returns can be made within 14 days of fulfilment for a full refund. Items are to be returned to the address below in good condition (no signs of wear and tear) at personal cost.

Defective items covered may be returned within 28 days of fulfilment for a replacement or full refund, with costs borne by hiraware.

Refunds will be processed via the original payment method. In order to process a return or in the event of an issue with payment, please email us at support@hira.asia.

Items can be returned to:

hiraware studio ft. kefi

44B, Jalan 19/3, 46300 Petaling Jaya, Selangor, Malaysia

Exchanges

In the event of incorrect sizing, if you would like to initiate an exchange via post, please email us at support@hira.asia and we will coordinate with you accordingly.

Alternatively, we offer in-store exchanges at our retail locations:

KUALA LUMPUR

hiraware studio ft. kefi

44B, Jalan 19/3, 46300 Petaling Jaya, Selangor, Malaysia

Hours: Thursday to Monday, 12.00 - 18.00

JOHOR BAHRU

Chillax @ Komtar

JBCCKOMTAR JBCC, City Centre, 80000, Johor Bahru

Hours: Monday - Sunday, 10.00 - 22.00