Shipping & Returns

Shipping

We ship domestically to Malaysia and internationally to South Korea, Japan, Taiwan, Thailand, Singapore, and Indonesia.

For customers in Singapore, Thailand, South Korea, Japan, Taiwan and Indonesia, we have a standard RM 20 shipping option (3-5 days). Do note that local import taxes and duties may apply.

For customers in Malaysia, we have a standard RM 6 shipping option (3-5 days).

We use DHL, Aramex, Parxl and Ninjavan for our shipping. Fulfilment will be done the day after the order is placed, excluding weekends and public holidays. Tracking emails will be sent after fulfilment.

Please note that a valid phone number is required during checkout as our fulfilment partners will need to contact you before your order is delivered.

Returns and refunds

Change-of-mind returns can be made within 14 days of fulfilment for a full refund. Items are to be returned to the address below in good condition (no signs of wear and tear) at personal cost.

Defective items covered may be returned within 28 days of fulfilment for a replacement or full refund, with costs borne by Hira.

Refunds will be processed via the original payment method. In order to process a return or in the event of an issue with payment, please email us at support@hira.asia.

Items can be returned to:

HIRAETH WEAR SDN BHD

12 JLN SS 20/18,

47400 Damansara Utama, Petaling Jaya,

Selangor, Malaysia.

Exchanges

In the event of incorrect sizing, if you would like to initiate an exchange via post, please email us at support@hira.asia and we will coordinate with you accordingly.

Alternatively, we offer in-store exchanges at our consignee retail locations:

KUALA LUMPUR

Chillax @ Jaya One

The Square, Level 1, No. 72A Jalan Profesor Diraja Ungku Aziz, Sekysen 13, Petaling Jaya, Malaysia

Hours: Tuesday - Sunday, 12.00 - 18.00

JOHOR BAHRU

Chillax @ Komtar JBCC

KOMTAR JBCC, City Centre, 80000, Johor Bahru

Hours: Monday - Sunday, 10.00 - 10.00